Frequently Asked Questions

How can I sign up for an account with eJuices.co?
Simply select the Account Setup tab at the top of the page. Once you fill in all of the required information and submit the form, please allow 24 hours for our team to review the information and send you account invite email. Once you have received the account invite email, you must use the link in the email to create a password and then you will have access to our online shop.
What is the estimated lead time before my order will ship?

Most orders ship within 1-3 business days. If there is a particular product or vendor that is back ordered on items due to high demand, we may make a note in that product's description. If you have a deadline for the product's arrival date, please chat with us to discuss your needs before placing an order.

How does eJuices.co domestic shipping work?

All products ship directly from the Manufacturer or Authorized Distributor. Most vendors ship with USPS, Fedex or UPS. You will receive a tracking number via email each time that a part of your order ships.

How much does shipping cost for customers in the United States?

Shipping costs vary depending on how many bottles of eJuice that you are purchasing and also depending on the number of suppliers that will be shipping the products.

How does international shipping work?

For your convenience, all international orders will be consolidated at our warehouse before they are shipped to you. This allows us to save you time and money when it comes to the shipping time and customs process.

Depending on what country you are located in, you will see options for DHL, Fedex and USPS. DHL and Fedex are both express services and delivery time normally takes about 1-6 business days after shipping.

International shipping cost is calculated based on the number of vendors that your items are coming from and the quantity of items that you are ordering from each vendor There is a shipping cost for each item from each vendor to ship to our warehouse and that cost is combined with the cost of shipping all of the items together internationally. The total cost of shipping is shown as the shipping cost at checkout.

Please note that the shipping costs do not include any customs fees or import taxes which your local government may impose.

You will receive a tracking number for each item once it is on it's way to our warehouse in Irvine, California. You will also receive a new tracking number for all items once they are consolidated and they are on their way to you. This is the most cost effective, efficient and convenient way for us to supply you with all of your American made eLiquids! If you have any questions please email us at support@ejuices.co.

How the do MOQ's work?

The MOQ's for each brand of eJuice can be found by navigating to each brand's collection page using the "brands" menu at the top of the page. Most brands have No MOQ while others do have an MOQ such as 20 bottles per order. If you ever have any questions about the MOQ's please send us a message in the chat box at the bottom of the page email us at support@eJuices.co.

Can I order the same sample pack more than once?

No, sample packs are intended to be 1 per store. If you need 1 bottle of each flavor for testers in your store, please select 1 bottle of each flavor individually.

How can I request promotional items such as stickers, posters, t-shirts, and displays for my shop?

If you are interested in promotional items from a particular brand that you are ordering from eJuices.co, please add a note in the "special instructions" section of the cart page before checking out. You may also email us after your order has been placed to request promo material. Once we receive requests for promo items, we will forward the requests to all vendors specified in your note. If there are promo items available, you will receive them with your order.

I am trying to login but each time I click on a new page, I am logged out automatically.

You must allow 1st party cookies to stay logged in to eJuices.co. 1st part cookies allow eJuices.co to remember who you are as you browse and shop. If you keep getting logged out and you do not have first-party cookies enabled, please change your internet browser's security settings.

Can I modify my order once it has been placed?

All sales on eJuices.co are final, if you have made a mistake on your order please let us know as soon as possible. If your order has not yet been processed then we will do what we can to adjust it.

Can I place an order over the phone?

Of course, you can. Please feel to reach out to us at 1-855-698-7110 and one of our TRUSTED Sales Advisors will make sure all your needs are met. If you need assistance placing your order online please contact us and we will be able to place the order online for you with no additional processing fee for the order.